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Trust dynamics in human interaction with an industrial robot

  • ABSTRACT Trust is important for collaboration. In hybrid teams of humans and robots, trust enables smooth collaboration and reduces risks. Just as collaboration between humans and robots differs from interpersonal collaboration, so does the nature of trust in human-robot interaction (HRI). Therefore, further investigations on trust formation and dissolution in HRI, factors affecting it, and means for keeping trust on an appropriate level are needed. However, our knowledge of interpersonal trust and trust in autonomous agents cannot be transferred directly to HRI. In this paper, we present a study with 32 participants on trust formation and dissolution as well as forecasting to influence trust in an industry robot. Results show differences in dynamics and factors of trust formation and dissolution. Additionally, we find that the effect of forecasting on trust depends on task success. These findings support the design of trustful human-robot interaction and corresponding robotic team members.

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Metadaten
Author:Basel AlhajiORCiD, Sebastian Thomas BüttnerORCiD, Shushanth Sanjay Kumar, Michael PrillaORCiD
URL:https://www.tandfonline.com/doi/full/10.1080/0144929X.2024.2316284
DOI:https://doi.org/10.1080/0144929X.2024.2316284
Parent Title (English):Behaviour & Information Technology
Publisher:Taylor & Francis
Document Type:Article
Language:English
Date of Publication (online):2024/02/16
Date of first Publication:2024/02/16
Publishing Institution:Westfälische Hochschule Gelsenkirchen Bocholt Recklinghausen
Release Date:2025/06/20
Tag:Collaboration; Empirical studies in HCI; Human computer interaction (HCI); Human-Robot Interaction; Human-centered computing; Industrial Robot; Trust; Trust Dynamics
Volume:2025
Issue:Vol. 44, No. 2
Pagenumber:23 Seiten
First Page:266
Last Page:288
Departments / faculties:Fachbereiche / Informatik und Kommunikation
Licence (German):License LogoCreative Commons - Namensnennung - Nicht kommerziell - Keine Bearbeitung

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