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Psychologisches Kapital als Konzept der positiven Organisationspsychologie beschreibt individuelle Ressourcen, die ausschlaggebend sind für ausgeprägtes Leistungsverhalten und hohe Zufriedenheit am Arbeitsplatz. Die positiven Konsequenzen dieses Konstrukts für Organisationen sind dank zahlreicher Untersuchungen bekannt. Weit weniger ist aber bekannt, wie diese psychologische Ressource und positive Interventionen, die sich eignen, um das psychologische Kapital von Mitarbeitern und Führungskräften zu stärken und damit ihre Leistungsfähigkeit und Zufriedenheit zu fördern, gezielt im Coaching eingesetzt werden können.
We argue that effective leadership development should be evidence-based, i.e. that it combines the best available scientific evidence with
research in the specific organizational context. To illustrate our proposition, we report findings from a case study in a multinational organization. The goal was to examine which rater source in the company’s 360 degree feedback would provide the most valid information about leadership competencies. Therefore, we explored relationships between 360 degree ratings and assessment center (AC) ratings of the same leadership competencies (N=151). It was predicted that AC ratings show higher overlap with 360 degree ratings for behaviors that specific rating
sources can more easily observe in the ratees’ work life. Results showed that peers were the most accurate observers of leadership competencies in 360 degree assessments, compared to managers and subordinates. This corroborates our argument for an evidence-based instead of an
intuitive handling of 360 degree feedback results. Practical implications and avenues for future research are discussed.
Gaining customer loyalty is an important goal of marketing, and loyalty programs are intended to help in reaching it. Research on loyalty programs suggests that customers differentiate between loyalty to a company and loyalty to a loyalty program, yet little is known about the consequences of these two types of loyalty. Therefore, our study intends to make two main contributions: (1) improving our understanding of the constructs “program loyalty” and “company loyalty”, (2) investigating the relative impact of the two types of loyalty on preference, intention, and purchase behavior for the case of a multi-firm loyalty program. Results indicate that company loyalty influences a customer’s choice to visit a particular provider and to prefer it over competitors, but it is not a strong predictor of purchase behavior. Conversely, program loyalty is a far more important driver of purchase behavior. This implies that company loyalty primarily attracts customers to a particular provider and program loyalty ensures that once inside the store, more money is spent.
This introduction to a special issue about concepts and facets of entrepreneurial diversity serves as a starting point for further discussion and research in this field. For this purpose, we provide information about the roots of the study of diversity and current trends in entrepreneurship research and present a frame for (researching) entrepreneurial diversity. Additionally, we briefly summarize the three papers selected for inclusion in this special issue. Together, they offer insights into the intersections of different diversity dimensions, personality as a deep dimension of team composition, and a general critical reflection on the conceptualization of entrepreneurial diversity. Taken together, the papers in this special issue present new findings and contribute to further advancing the long overdue research on and discussion about diversity in the field of entrepreneurship.